Agile Call Center: Optimizing Patient Conversion RatesCase Study
A Lead Generation Crisis
Our national healthcare lead generation service noticed that partner medical groups weren’t completing patient transfers from the call center. These failed transfers drove catastrophic drops to conversion rates:
Conversions fell by 76% when a warm lead call wasn’t answered by the partner
Optimizing for Success
As an actionable response to these insights, we optimized the patient conversion rates by implementing an after-hours answering service for our healthcare lead generation service.
Beating Industry Standards
The Response Mine Call Center, by all metrics, is an industry-leading revenue generator. Our Call Center averages a 94% answer-rate with 15 seconds of an incoming call versus the industry average of only 85%.