The Nine Drivers of Healthcare Consumerism

Slide 1 Self-Diagnosis WebMD, drugs.com and even traditional hospitals have begin to help healthcare consumers become as educated as possible about their health conditions without having to see the doctor. Slide 2 Alternatives and Substitutions In 1990, one third of all Americans had used some form of complementary and alternative medicine. By 2002, that number had more than doubled and it continues to grow today, according to WebMD. Slide 3 Clean Eating Grocers now have full aisles filled with organic vegetables, as well as wild-caught and hormone-free meats. Consumers have begun to believe that cleaner eating leads to fewer diseases and ailments. Slide 4 Elite Fitness and Outdoor Activity Repair medicine is on the rise, from orthopedic physical therapy to neuromuscular and podiatry. The number of gym memberships increased by nearly 20% from 2008 to 2014, showing an upswing in fitness activity. Slide 5 Medical Shopping Today patients use smart phones to look up prescriptions before leaving the consultation. Healthcare consumers easily compare the doctor's name-brand samples and search for generic alternatives. Slide 6 Applification From GPS maps to rideshare apps to fighting angry birds, smartphones changed the way we use the internet. Healthcare's no different. Fitbit, iPhone glucose meters and calorie counters represent healthcare "applified." Slide 7 Pricing Transparency Healthcare pricing was previously cloaked behind big insurance companies who negotiated prices AFTER services. But consumers responsible for purchasing healthcare want to know the cost BEFORE we buy it. Slide 8 Undoctoring Armed with social media and other internet resources, patients challenge doctors to explain more. And they're deciding to see doctors less frequently. Slide 9 User Experience Traditional "patients" have begun to understand that they're actually consumers of healthcare. They've come to expect a Starbucks and Chick-fil-A world of speed and personalization.
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