When new technology enters into any industry, expect major changes to follow. The use of AI technology in healthcare is no exception. Coined as a technological catalyst, AI will transform the entire healthcare ecosystem. With more than 62% of businesses implementing an AI strategy within the next year,1 healthcare providers can no longer ignore the technological shift that is fast approaching.

As AI technology initiatives continue to get the green light, here are the three things you need to know.

Faster rates of adoption

Though using AI technology in healthcare may seem like an idea from a science fiction novel, its adoption is set to revolutionize the entire industry. And, with reports estimating at least a 48% growth in the use of AI-enabled devices by 2023,2 if health and wellness providers do not start upgrading their systems now, they risk losing major market share. With the emergence of virtual medicine, patients are more open to high tech options, as long as they increase the speed and convenience at which they can receive care.

Increased cost savings

In healthcare, administrative tasks, from scheduling appointments, sending in prescriptions, and contacting patients about follow-up care, are time-consuming but necessary parts of the patient care process.  By leveraging cutting-edge AI technology, healthcare providers can free up time and money to invest in other areas of the patient journey. As 30% of healthcare costs are associated with administrative tasks,3 implementing AI can enable providers to automate and ease the overall workload placed on their staff.

High-value patient care

With AI technology integrated into the healthcare ecosystem, it will improve how healthcare providers understand and interact with patients. Due to AI’s ability to learn over time, patterns can be identified and analyzed to deliver better healthcare at a faster rate. In addition, by automating many low-value tasks, the attention given, time spent, and responsiveness to patients will inevitably increase. The key will be in using the right AI technologies to give your patients a different level of care than your competitors. However, as AI integration becomes more prevalent, patients will expect to receive higher levels of care, for a lower price.

A Careful Approach to Implementation

The key to effectively using AI technology within your organization will be rooted in how it will impact your patient journey. Not all tasks that can be automated should be automated, especially if it is a vital touch point that helps you build rapport with your patients. The role of AI is to make your process and medical care more efficient, as opposed to depersonalizing the entire patient journey. As large medical systems look to leverage AI technology to enhance triage care, it would be wise for healthcare providers to examine case studies carefully before integrating AI just for the sake of keeping up with the trend.

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